1.  Your satisfaction with the products and equipment that you purchase from us on the internet is important to us. Please do not hesitate to contact us if you feel the home-equipment you ordered does not meet you specific needs. In the event you are not satisfied with your equipment purchase from us, you will get full refund (less shipping and handling) if you notify us within 15 days of date of purchase. Please make sure you use the original packing and the machine is clean and free of water before shipping.

2.  All espresso equipment sold on the internet carries one year parts & labor warranty from the manufacturer. We are authorized service center of Rancilio espresso equipment. NO RUN AROUND WHEN YOU BUY FROM US.

3.  No returns on commercial and semi-commercial machines, please.

4.  Shipping Damage: Please inspect your package when you receive it from UPS. If you notice any damage from shipping, please call UPS at 1-800-742-5877 to report the damage. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc…) as UPS will come to inspect the package before processing your claim. Please call us to notify the damage, we will be glad to ship you a replacement machine or merchandise once the UPS claim number is issued.